At Sushruta Ayurvedic Therapy Center Pvt. Ltd., we are committed to providing you with a seamless and reliable shipping experience. Our Shipping Policy outlines the details of our shipping services, including delivery options, timelines, fees, and other important information. Please review this policy carefully before placing your order.
Order Processing
1.1 Order Confirmation:
Once you place an order on our website, you will receive an order confirmation email containing the details of your purchase. Please review this email and notify us immediately if any information is incorrect.
1.2 Order Processing Time:
We strive to process and fulfill orders as quickly as possible. Our typical order processing time is 2 days excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during such times.
Shipping Methods and Delivery Options
2.1 Shipping Carriers:
We work with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The specific carrier(s) used for your shipment may vary depending on factors such as destination, package size, and shipping method selected.
2.2 Delivery Options:
We offer various delivery options to cater to your needs. The available options may include standard shipping, express shipping, and expedited shipping. The estimated delivery time and cost associated with each option will be provided during the checkout process.
Shipping Timelines
3.1 Estimated Delivery Time:
The estimated delivery time is calculated based on the shipping carrier's transit time and the destination of your order. Please note that the estimated delivery time is an approximation and not a guaranteed delivery date. Factors such as unforeseen delays, customs clearance, and inclement weather may affect the actual delivery timeframe.
3.2 Tracking Information:
Once your order is shipped, we will provide you with a tracking number and instructions to track your package. You can use this tracking information to monitor the progress of your shipment online. Please allow some time for the tracking information to be updated by the shipping carrier.
Shipping Fees and Taxes
4.1 Shipping Fees:
Shipping fees are determined based on factors such as the weight, dimensions, destination, and shipping method selected for your order. The applicable shipping fees will be displayed during the checkout process before you finalize your purchase.
4.2 Taxes and Duties:
Any applicable taxes, customs duties, or import fees imposed by the destination country are the responsibility of the recipient. Please familiarize yourself with the customs regulations and fees of your country before placing an order.
Shipping Restrictions
5.1 Geographic Limitations:
We currently offer shipping to select countries or regions. If your location is not eligible for shipping, you will be notified during the checkout process.
5.2 Restricted Items:
Certain items may be subject to shipping restrictions due to their nature, legal requirements, or carrier policies. Any restricted items will be clearly mentioned on the respective product page.
Order Tracking and Support
6.1 Order Status:
You can check the status of your order by logging into your account on our website or by contacting our customer support team. We will provide you with timely updates regarding the progress of your shipment.
6.2 Customer Support:
If you have any questions, concerns, or issues related to your shipment, please reach out to our customer support team at info@sushruta.com. We are here to assist you and ensure a positive shipping experience.
Modifications to the Shipping Policy
Sushruta Ayurvedic Therapy Center Pvt. Ltd. reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you require further information or clarification regarding our Shipping Policy, please contact our customer support team.
We appreciate your trust and will do our best to make your shipping experience.